Booking Terms and Conditions


CANCELLATION POLICY

BOOKING

Prior booking is essential on all classes, workshops, courses and events. A 2.9 % Booking Fee is included in all class, workshop, course and event fees. Booking is made online on a first come, first served basis.

REGULAR CLASSES

Term passes (Class pass) are available on Sketchbook Club classes at a reduced rate. Term passes are non-refundable and non-transferable. Sessions missed are non-refundable.

WORKSHOPS, COURSES & EVENTS

Cancellations can be made up to 4 weeks before the start of the workshop, course, class or event. Students will receive a full refund or the option to transfer to another workshop, course, class or event.

Cancellations made more than 2 weeks but less than 4 weeks before the start of the workshop, course, class or event will receive a partial refund of 50%, or the option to transfer if the space is subsequently filled.  

Cancellations made 1 week or less before the start of the workshop, course, class or event are non-refundable.

Should you be unable to attend you are welcome to offer your space to someone you know, as we will not be able to fill the space at short notice, and in which case, it is your responsibility to pass on all the details regarding course timings, directions etc.

In the event of low bookings the workshop, course, class or event will be cancelled. In this case you will be offered a full refund or the option to transfer your booking to another date free of charge. We will endeavour to inform you of cancellations at least 1 week before the planned date.

GIFT VOUCHERS

Gift vouchers are available to purchase throughout the year and are valid for one year from date of purchase (see voucher). To book using a gift voucher contact us directly stating your unique booking reference (see voucher) and we will book you in on your chosen workshop, course, class or event.

Gift vouchers can only be used for bookings through the Surrey Art School website, and are non-transferable to events ticketed by other companies or venues in collaboration with Surrey Art School.

Refunds are not available on Gift Vouchers or Gift Option Bookings.

CANCELLATIONS BY US

We make every effort to offer the workshops, courses, classes and events outlined on this website. However, we reserve the right to cancel a workshop, course, class or event if necessary. Participants will be notified and given the opportunity to transfer to another class or receive a full refund.  

STAFF ILLNESS

In the event of staff illness, we reserve the right to cancel the workshop, course, class or event. Should this be necessary a full refund will be issued.

ARRIVAL

Please make sure that you arrive 5 minutes early to each workshop, course, class or event to give yourself a chance to settle in, grab a cup of tea and ensure that the class starts on time. A welcome email will be sent out prior to the workshop, course, class or event. Please look out for this email as it contains details you need to know, including directions to the studio.

If you are running late, please inform the studio on the phone number sent out in the welcome email.  

Entry to all workshops, courses, classes and events will be closed 5 minutes after the start of the class.