Booking Terms and Conditions


CANCELLATION POLICY

BOOKING

Prior booking is essential on all classes, workshops, courses and events. A 2.9 % Booking Fee is included in all class, workshop, course and event fees. Booking is made online on a first come, first served basis.

REGULAR CLASSES

Term passes (Class pass) are available on Sketchbook Club classes at a reduced rate. Term passes are non-refundable and non-transferable. Sessions missed are non-refundable.

WORKSHOPS, COURSES & EVENTS

Cancellations can be made up to 4 weeks before the start of the class. Students will receive a full refund or the option to transfer to another workshop.

Cancellations made less than 4 weeks before the start of the workshop are non-refundable and non-transferable.  

If a workshop, course or event is booked to less than 4 people, we reserve the right to cancel. In this case you will be offered a full refund or the option to transfer your booking to another date free of charge.

GIFT VOUCHERS

Gift vouchers are available to purchase throughout the year and are valid for one year from date of purchase (see voucher). To book using a gift voucher contact us directly stating your unique booking reference (see voucher) and we will book you in on your chosen workshop or course.

Refunds are not available on Gift Vouchers or Gift Option Bookings.

CANCELLATIONS BY US

We make every effort to offer the classes and workshops outlined on this website. However, we reserve the right to cancel a class or workshop if necessary. Participants will be notified and given the opportunity to transfer to another class or receive a full refund.  

STAFF ILLNESS

In the event of staff illness, we will attempt to find a substitute tutor. If this is not possible, the class will be postponed, participants will be notified and the class will be rescheduled.

ARRIVAL

Please make sure that you arrive 5 minutes early to each class to give yourself a chance to settle in, grab a cup of tea and ensure that the class starts on time. If you are running late, please inform the tutor.  Entry to all classes and workshops will be closed 5 minutes after the start of the class.