ONLINE SHOP - RETURNS & CANCELLATION POLICY

SHIPPING

Subject to stock availability, we aim to dispatch orders within 4 working days of receipt. We do not offer delivery to addresses outside of the UK.

AMENDING an ORDER

If you have made a mistake with your order, such as an incorrect delivery address, please contact us at surreyartschool@gmail.com within 24 hours of purchase.

UNWANTED ITEM/PRODUCT

In order to be eligible for a refund, if you no longer require an item/product that you have ordered, please contact us at surreyartschool@gmail.com within 14 days of date of purchase of the item/s not wanted and once you have received a response from us please post the item/s back to us at:

Returns to:

Surrey Art School

Dean House Farm

Newdigate

Dorking

Surrey

RH5 5DL

After we receive your item/product we will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

Note: please ensure that the item/products arrive with us in their original saleable condition, and within 28 days from receipt of your order. Items that are not received in their original saleable condition will not be refunded. Gift vouchers and gift bookings are non-returnable. Please bear in mind that we are unable to refund any postage costs.

If you have initiated a return after 14 calendar days have passed, you will not be eligible for a refund.

EVENTS/CLASS CANCELLATION POLICY

Cancellations for attending an event/class made up to 30 days before the date of the event/class will receive a full refund.

Cancellations made with more than 7 days notice but less than 30 days notice of the date of the event/class will be subject to a cancellation fee of 25% of the original cost.

All One to One class bookings are subject to a 25% non-refundable deposit. If necessary, you are allowed to change the date of your original booking once. This is subject to giving us at least 7 days notice of the original class date, and any change in dates are subject to availability.

Any cancellations for any event or class made with less than 7 days notice prior to the start of the event/class date, for any reason, are non-refundable.

You may substitute a guest in your place should you need to cancel your attendance for any reason, but you must notify us of the change of attendee by emailing us at enquiries.surreyartschool@gmail.com. It is your responsibility to pass on any details of the event/class to your substituted guest.

In the event of low bookings we reserve the right to cancel the event at short notice. Under these circumstances you will be offered a full refund, or the option to transfer your event booking to another date free of charge. We will endeavour to inform you of short notice cancellations at least 1 week before the planned date.